Dell HP asking users not to upgrade to Windows 10

　　On November 8, according to foreign media reports, the foreign technology website LaptopMag survey found that Hewlett-Packard and Dell PC service representative has been telling customers not to upgrade your own computer to Windows 10, which is obviously inconsistent with the information revealed in the marketing of their own products. Guerlain iPhone 5 Case

　　LaptopMag which is named "tech support showdown (Tech Support Showdown)" survey, the survey was designed to test the laptop vendor's performance in technical support. The surprising results of the survey, Dell and HP service representative obviously does not know how to use the Windows of 10 "core functions", causing them to "actively encourage" users their computer's operating system from Windows 10 downgraded to Windows 8.1 or Windows 7.

　　When asked about an upgraded to Dai Erling 15 5000 Windows 10 laptop, how to change touchpad gesture scrolling direction, a service representative at Dell and some at a loss. He said Dell has received a lot of users to ask questions about Windows phone 10 function, and he suggested the user to restore the laptop to Windows 8.1. Another service representative said: "Windows 10 has a lot of small problems." For Windows 7, 8.1, and gets to say, ways to solve the problem, just click in the system tray "Dell" touchpad control icon. Guerlain iPhone 5 Case

　　Dell acknowledged that its technical support personnel sometimes tell the user the operating system from Windows 10 downgraded to Windows 8.1 or Windows 7, but not service representatives did not seem to master the basic knowledge to explain Windows 10. It tells LaptopMag: "with the Windows 10 problems from time to time, we will advise the customer to return the operating system to a previous operating system, to solve specific problems encountered. "The company claims that" we remain committed to the Windows of 10, and are always ready to help our customers transition as easily as possible. "

　　Then, LaptopMag impersonating HP Pavilion X360 laptop user, call the company to ask how to activate the intelligent temperature control software tools CoolSense. On the phone, HP service representative to guide users to downgrade the OS to Windows 8.1 and recovery key to sell sells for $ 40 in order to reinstall your old operating system from scratch. The sales representative said: "I really do not recommend that users upgrade to Windows 10. "

　　HP customer experience Vice President Mike Nash (Mike Nash) told LaptopMa, all the company's products are compatible with the Windows of 10, but the primary task of the company technical support team so that client computers can function properly. Bearing this in mind, if they think that OS upgrades cause problems, though the problem is most likely with Windows 10 itself has nothing to do, they may ask the customer to downgrade its computer operating system.

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